Our Promise to you...Satisfaction Guaranteed.
Your new boots or shoes will fit, or you may return them to us for an exchange...it's simple as that. And your purchase is guaranteed for one year against defects in workmanship or materials (Rocky factory warranty is for 6 months). This warranty does not extend to damage incurred through wear & tear. Muckboots.com will replace boots or shoes with factory defects. Simply e-mail us a couple of images of the problem, and we can usually get a new pair out to you right away. If the factory requires that the boots or shoes be returned for further examination, we'll let you know.
We understand the difficulty associated with purchasing shoes and boots via the internet. This is why we have established a "Satisfaction Guaranteed" policy. If your shoes or boots do not fit properly, then we will be more than happy to exchange them. Simply follow the guidelines below:
1.) If you've ordered a size that just doesn't fit the way you want, you can return them, provided you have not worn the boots or shoes outside, the original tags are still attached, and they are being returned in "new" condition. They must be returned in the original Muck Boot box and be shipped inside of another - the original shipping container works just fine. Please include a note along with the correct size and your shipping address, if different from your original order. You are responsible for the cost of shipping back to Muckboots.com. On exchanges, the first exchange is shipped back you free. Second exchanges will incur full shipping charges. For more information on our return policy, and to fill out our return request, click here.
3.) If we sent the wrong pair of shoes or boots, then the return is simple. We will issue a UPS Call Tag for the pair that was shipped and send you the correct size 3rd Day UPS the day following your notification of our mistake. Please fill out our quick form on the Returns page.