Our
Promise to you...Satisfaction Guaranteed. Back
Your new boots or shoes
will fit, or you may return them to us for an exchange...it's
simple as that. And your purchase is guaranteed for one full
year against defects in workmanship or materials (but not
damage incurred while wearing).
We understand the difficulty associated
with purchasing shoes and boots via the internet. This is why
we have established a "Satisfaction Guaranteed" policy.
If your shoes or boots do not fit properly, then we will be more
than happy to exchange them. Simply follow the guidelines below:
1.) If you've ordered a size that
just doesn't fit the way you want, you can return them, provided
you have not worn the boots or shoes outside, the original tags
are still attached, and they are being returned in "new"
condition. They must be returned in the original Muck Boot box
and be shipped inside of another - the original shipping container
works just fine. Please include a note along with the correct
size and your shipping address, if different from your original
order. You are responsible for the cost of shipping back to Muckboots.com.
On exchanges, the first exchange is shipped back you free. Second
exchanges will incur full shipping charges. For more information
on our return policy, and to fill out our return request,
click here.
3.) If we sent the wrong pair
of shoes or boots, then the return is simple. We will issue a
UPS Call Tag for the pair that was shipped and send you the correct
size 3rd Day UPS the day following your notification of our mistake.
Please fill out our quick form on the Returns
page.
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