Exchanges
and Returns
BackIMPORTANT!
Please
keep your original packaging (Muck Boot box, Klogs box, Rocky
box, Ranger bag, etc.) for 30 days, or until you are fully satisfied
with your purchase! Do not discard or destroy.
This packaging must be returned to us un-damaged
if you return or exchange your boots or shoes. Items may be returned
within 30 days of receipt...just fill out our short Return
Authorization Request at the bottom of this page prior
to returning your purchase to us.
On
exchanges, the first exchange is shipped back to you free. Shipping
on second and subsequent exchanges will be billed at a flat rate
of $10.00. Please specify the reason for your return, and include
a copy of your original packing slip. A re-stock fee of $8.00
per pair is billed on returns for refund. There is no re-stock
fee on exchanges, or a product that is being returned as defective.
Please
follow the instructions below for returns and exchanges:
Returns:
1. Re-package your shoes or boots in the original Muck Boot box
(box must be returned to us un-damaged). If this box
is damaged, destroyed, or discarded, it will be necessary for
us to bill a 40% re-stock fee, as the product cannot be sold as
new.
2. Be sure all tags are intact and un-damaged
3. Do not write on or put tape or postal stickers on the original
box
4. Do not tape any paperwork to the box
5 . Place in an outer box (the original outer box works fine)
6 . Fill out the return request form at the bottom of this page
Exchanges:
1. Follow steps 1 - 6 above
2. Fill out the Return Authorization Request shown below,
indicating which size or style you would like for us to ship in
exchange.
3. Return to the address shown below. We will send your exchange
to you based on your preference below.
REMEMBER! Your boots
or shoes must be received by us in sellable, like-new condition,
in the original box (un-damaged), with all tags attached.
Defective
Products:
Muckboots.com guarantees your boots or shoes against defects in
material or construction for one year from date of purchase. If
your boots or shoes are defective, simply fill out the Return
Authorization Request shown below, including a description
of the problem you've experienced. Return the defective boots
to us at the address shown below, and we will send a replacement
pair to you at no charge.
Credit:
Boots or shoes that have visible wear & tear that would render
them "unsellable" will not be accepted for credit. They
will be returned to you, and your card will be billed the appropriate
amount for shipping. If the product was damaged during shipment,
please fill out the Return Authorization Request shown
below. MuckBoots.com will issue a UPS Call Tag for the
item and ship a replacement pair.
In
all cases (except damage in shipment), the customer is responsible
for return shipping to us. Refund will be issued when your boots
/ shoes have been received in sellable (unworn and unused) condition
with all tags intact, along with the original, un-damaged
Muck Boot box.
Volume
Discounts:
In cases where several pair of boots or shoes were purchased to
determine size or style then returned to us, your credit is for
the actual amount paid for the boots or shoes after the discount
was applied to your order, less re-stock fee if applicable.
Click
here if you are returning Muck Boots or Muck Shoes brand product.
Ship
all Ranger, Rocky, NEOS, XtraTuf, and Klogs returns via UPS or
USPS to:
Muckboots.com
Returns & Exchanges
6514 Canyon Estates Ln.
Richmond, TX 77469
You
may e-mail your tracking number to Customer
Support so we will know to expect your shipment.
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