IMPORTANT! Please keep your original Muck Boots box for 30 days, or untill you are fully satisfied with your purchase! Do not discard or destroy. This box must be returned to us un-danaged if you return or exchange your boots or shoes. Items may be returned within 30 days of receipt...just fill out our short Return Authorization Request at the bottom of this page prior to returning your purchase to us. A re-stocking fee of $8.00 per pair will be charged to your credit card on all returns. On exchanges, the first exchange is shipped back to you free. Second and subsequent exchanges will incur full shipping charges. Please specify the reason for your return, and include a copy of your original packing slip. There is no re-stock fee on defectives.

Please follow the instructions below for returns and exchanges:

Returns:
1. Re-package your shoes or boots in the original Muck Boot box (box must be returned to us un-damaged). If this box is damaged, destroyed, or discarded, it will be necessary for us to bill a 30% re-stock fee, as the product cannot be sold as new.
2. Be sure all tags are intact and un-damaged
3. Do not write on or put tape or postal stickers on the original box
4. Do not tape any paperwork to the box
5 . Place in an outer box (the original outer box works fine)
6 . Fill out the return request form at the bottom of this page

Exchanges:
1. Follow steps 1 - 6above
2. Fill out the Return Authorization Request shown below, indicating which size or style you would like for us to ship in exchange.
3. Return to the address shown below. We will send your exchange to you when we have received your return in sellable, like-new condition, in the original box (un-damaged), with all tags attached.

Defective Products:
Muckboots.com guarantees your boots or shoes against defects in material or construction for one year from date of purchase. If your boots or shoes are defective, simply fill out the Return Authorization Request shown below, including a description of the problem you've experienced. Return the defective boots to us at the address shown below, and we will send a replacement pair to you at no charge.

Credit:
Boots or shoes that have visible wear & tear that would render them "unsellable" will not be accepted for credit. They will be returned to you, and your card will be billed the appropriate amount for shipping. If the product was damaged during shipment, please fill out the Return Authorization Request shown below. MuckBoots.com will issue a UPS Call Tag for the item and ship a replacement pair.

In all cases (except damage in shipment), the customer is responsible for return shipping to us. Credit will be issued when your boots / shoes have been received in sellable (unworn and unused) condition with all tags intact, along with the original, un-damaged Muck Boot box.

Ship all returns via UPS or USPS to:
Muckboots.com
6514 Canyon Estates Lane
Richmond, TX. 77469

You may e-mail your tracking number to Customer Support so we will know to expect your shipment.

Your Name:

Your E-Mail Address:

Date of Purchase(mm/dd/yyyy):

Your Order Number:

Select Reason For Return:
Damaged in Shipment Defect Discovered After Wearing Didn't Like Product Material Defect Wrong Size Ordered Wrong Size Shipped Wrong Product Ordered Wrong Product Shipped
Would you prefer a refund or exchange?
Refund Exchange
If you prefer an exchange, please let us know here which style and size
you'd like. We will either bill or credit your card for difference id price.

If you are returning a defective product, please describe the problem.

Please be sure you have read and understand our Returns & Exchange Policy.
Your submission of this return request indicates you have read and agree with the terms outlined above.
To ensure prompt service, please follow instructions.

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