Warranty

Our Guarantee

We guarantee our merchandise to be free of manufacturing defects for one year from date of purchase and will replace any defective item purchased from our site for no charge. The warranty covers manufacturing defects and defects in materials. The warranty does not cover damage through use, poor fit, or wear & tear.

How to Make a Warranty Claim

We can only accept warranty returns for merchandise purchased from this site. If you purchased your merchandise elsewhere you must return it to the original place of purchase.

If you feel your boots are defective, please contact us with your order number. We will respond with the information we need to process the claim and will make a determination as to the cause of the damage based on what you provide. In the event of a defect, we will, at our sole option and as your sole and exclusive remedy, replace the defective item or refund the price you have paid. We reserve the right to replace item with a similar style. Items that have been replaced are warranted only for the remainder of the unexpired portion of the original warranty period.

Exclusions

This guarantee does not cover any damage arising from normal wear and tear, failure to adequately maintain and store the footwear, unauthorized alterations, repairs, footwear used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering unsafe for use in the environment for which it was designed, or damage caused by chemical or foreign substances. Muckboots.com and Countrywide Boots Co do not warrant any of its footwear provides protection from snake bites or bites from other wildlife and is not liable for personal injury resulting from such bites. Further, we disclaim all implied warranties, including the implied warranty of fitness for a particular purpose.